Package Holidays

At that time of year when most of us think about escaping the cold and windy weather in favour of warmer climes, we begin a search for the ideal holiday. However not all holidays go according to plan. From delays at the airport to the dream hotel being a complete let down, problems do occur and it is important to be aware of your rights when such situations arise.

One of the most common problems is flight delays. This is covered by EC regulation 261/2004 which relates to all flights, if your flight is within the EU or outside the EU when arranged by an EU carrier and is delayed, the airline may be obliged to provide free meals and refreshments, free telephone calls, and free accommodation if the departure is delayed until the next day. These entitlements will depend on the length of the delay and the length of the journey being taken. If your flight is delayed five hours or more, you may be entitled to reimbursement for your ticket if you decide not to fly. You will be awarded compensation only if you can show that you have suffered a loss as a result of the delay.

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